Customer Service Representative

Job description

Work Location: 2130 Northwest Pkwy SE, Marietta, GA 30067 Schedule: Monday, Tuesday, Thursday, Friday 8:30am-5:00pm; Wednesdays 9:30am-6:00pm Pay: 16.00/hr., full benefits package offered This position will assist motorist face-to-face with program applications for exemptions, extensions, and waivers, as well as provide emission reprints at assigned Service Center. This position will also disseminate information about the program, answer general questions, and resolve issues surrounding the application requirements. On occasion, the incumbents in these positions may be scheduled to work at a Service Center different than their assigned Service Center(s) in order to meet the GA Clean Air Force contractual requirements. Duties and Responsibilities: - Open and close Service Center facility according to designated hours of operation and send appropriate notifications/reports set forth by Management per the Standard Operating Procedures. - Professionally respond to inquiries from motorists relating to program rules and requirements. This includes: - Determining if vehicle owners are eligible for extensions, exemptions or special case waivers. - Issuing waivers, extensions, exemptions an...