(Senior) RevOps Specialist - Planhat & CS (f/m/x)

Job description

At Shiftmove , we’re building the next generation of connected mobility products that empower businesses to make smarter, data-driven decisions. Our goal is to make complex operations intuitive and efficient, turning insights into impactful action for thousands of B2B customers across Europe. To achieve this, we're looking for a (Senior) RevOps Specialist - Planhat & CS (f/m/d) focused on CS function to join us in Paris as the operational engine behind our French Customer Success organization. You'll sit within the Revenue Operations team for independence, structure, and cross-functional leverage, while working day-to-day in partnership with our Director of Customer Success, France. Your mission will be to bring clarity, scale, and predictability to the entire post-sale lifecycle. - Customer Lifecycle Design & Governance: Own the definition and operationalization of Customer Success workflows across France, from onboarding to expansion. And ensure all lifecycle processes are documented, measurable, scalable, and continuously improved based on performance signals. - GRR, NRR & Retention Intelligence: Act as the single source of truth for retention performance by owning GRR/NRR defin...