Ambulatory Patient Support Coordinator

Job description

Responsible for performing a variety of patient care support tasks while modeling Seattle Children's core values by providing excellent quality customer service experiences for Seattle Children's patients, families, and clinical partners. Patient Support Coordinators act as a liaison between patients, families and the RN and provider teams. Responsibilities include answering high volume phone lines including prioritizing, screening, and routing calls; gathering and documenting appropriate information; recognizing time sensitive messages and responding accordingly; supporting prior authorizations for medication and supplies; managing customer flow by answering questions, resolving conflicts, and notifying appropriate staff of issues; and providing research and follow-up. Required Education and Experience: High school diploma or equivalent experience. Minimum three years of related experience in the areas of customer service, patient support, and/or office management including administrative work in a clinical setting. Required Credentials: N/A. Preferred: Bachelors degree. Healthcare/ medical back office experience. Compensation Range: $23.15 - $34.73 per hour Salary Information: Th...