Customer Success Manager - Healthcare

Job description

Location : this is a hybrid position open to US based applicants within 50 miles of a Wolters Kluwer office. Product(s) you'll be supporting : UpToDate® and other Healthcare SaaS products Region : Central/Midwest: *This is an individual contributor position BASIC FUNCTION: Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare information technology (HIT) provider working on the front lines of clinical care. Our talented team of physician and pharmacist editors, technologists, and product visionaries collaborate to provide advanced clinical decision support solutions that measurably improve clinical effectiveness by helping healthcare professionals provide optimal care for their patients. CE's mission is to improve care worldwide. To achieve this vision, CE has strived to deeply understand the challenges facing clinicians and provider organizations as they evolve their workflow to cope with changing regulatory payment pressures while striving to deliver high quality and effective care. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Customer Success Engagement Manager plays a high-impact role in managing strategy and product u...