AVP, Enterprise Services

Job description

Job Description The Associate Vice President, Enterprise Customer Services leads the strategy, solutioning, delivery, and continuous improvement of enterprise-level service programs and projects for our strategic customers in the Americas Region. Reporting to the Vice President, Americas Customer Service Organization, this role is accountable for customer outcomes, contract performance, service quality, and operational excellence across assigned geographies and/or customer segments, partnering closely with Sales, Services Delivery, Operations, Contracting, Product Marketing and Finance to deliver a differentiated, scalable customer experience. Key Responsibilities: Set enterprise customer service strategy aligned to company priorities, translating customer needs into scalable service offerings and comprehensive solutions, operating standards, and measurable outcomes. Lead cross-functional account/service teams to plan and execute program delivery, including service coverage models, escalation paths, communications cadence, and risk management. Drive operational excellence through standard work, process optimization, and continuous improvement to achievement of regional KPIs (respon...