Junior Collections Specialist with Italian

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges. Your responsibilities would include: - driving improvements, being customer oriented and using language skills to liaise with local customers and understand their pain points - using strong analytical and digital skills to create better insights, ensuring disputes are resolved and prevented from repeating in the future - demonstrating pro-activeness in improving customer satisfaction and reducing timelines for dispute resolution, facilitating the identification and resolution of any customer disputes - managing customer queries, solving and closing disputes and performing root cause analyses - acting as a Business Partner to OpCos (e.g. Cash/Pre Legal Collectors, Sales, Customer Service) in order to provide ti...