Customer Service Agent- Mid Shift

Job description

Aristocrat Interactive is looking for a full-time Customer Service Agent to join our top-tier team. At Aristocrat, we take pride in providing outstanding service and crafting a positive impact within the gaming industry. As a Customer Service Agent, you will have a key role in supporting our players and ensuring they have a seamless gaming experience. This is an exciting chance to be part of a dedicated team committed to excellence! What You'll Do: Provide information and process inquiries about accounts, products, and services. Troubleshoot technical issues related to computer, tablet, and cell phone applications. Handle inbound calls, real-time chat, emails, and make outgoing calls. Communicate special marketing offers to VIP customers. Offer feedback on service failures or customer feedback. Uphold customer confidentiality and promote what we value. Stay updated on protocols and work towards set goals and targets of 70 contacts daily. Maintain all SLAs for chats and phone call inquiries in under 45 seconds. What We're Looking For: 0-2 years of inbound/support call center experience preferred. At least 21 years old with a High School diploma or equivalent experience; some college...