Service Manager (US Remote)

Job description

. General Purpose: The Service Manager supports the post-sale customer relationship with primary responsibility for operational coordination, issue intake, and early identification of customer risk. This role ensures that customer requests are received, triaged, and routed to the appropriate internal teams while maintaining clear communication and accountability through resolution. This position works closely with Account Management and technical teams to help ensure service stability, transparent communication, and timely escalation of emerging issues. This role contributes to retention by maintaining strong operational oversight and ensuring customer needs are addressed efficiently across the organization. This is not a sales role and does not own commercial contracting. TPx is a US-Based national Managed IT Services Provider, and this role requires flexibility to work US hours. Direct Reports: No: Essential Duties and Responsibilities: Customer Relationship Oversight - Support operational oversight for assigned customer accounts - Build trust with customers through responsiveness, coordination, and follow-through on operational requests - Maintain appropriate communication with...