UI/UX Research Intern

Job description

Design @ Zuora For over 15 years, Zuora has led the way in subscription management. Our platform has evolved through multiple technology stacks and acquisitions, which means there’s incredible diversity in our application—and also a tremendous opportunity to unify and elevate our UX standards. The Opportunity: Be our first dedicated UX researcher and make an outsized impact. You'll have the unique opportunity to establish user research practices from the ground up, uncover critical friction points through customer interviews, and deliver recommendations that will directly influence what we build next. This isn't a coffee-fetching internship—your research will shape real product decisions. Over 3 months, you'll conduct 15-20 customer interviews, perform competitive analysis, synthesize findings, and deliver a prioritized roadmap of feature improvements. You'll work closely with our Head of Product Design while having the autonomy to drive your research independently. What You'll Do: - Conduct in-depth customer interviews to identify friction points and unmet needs - Analyze user behavior using Qualtrics and Amplitude to validate interview findings - Perform competitive analysis to i...