Customer Experience Specialist

Job description

Company Description Customer Experience Specialist La Palma, CA | Full-Time | Onsite | $50,000 - $60,000 About BRG Skin: BRG Skin is the only luxury regenerative skincare brand at the intersection of clinical efficacy and daily ritual. Built on pharmaceutical-grade science and designed for a customer who doesn't compromise, we hold every aspect of this brand, including how we show up for the people who use it, to that same standard. Position Summary: The Customer Experience Specialist serves as the primary point of contact for BRG Skin customers and retail partners. This is a consultative, relationship-driven role requiring complete product knowledge, polished communication, and a service instinct that reflects a luxury brand at every touchpoint. Job Description: Responsibilities: Manage all inbound customer communications across phone, email, and digital channels with accuracy, care, and brand-appropriate tone Process orders, returns, credits, and account inquiries efficiently and with full ownership of resolution Develop and maintain expert-level knowledge of BRG Skin's product portfolio, including the science behind each formulation, to guide customers toward the right regimen S...