Customer Success Representative (Dutch speaker)

Job description

At Webfleet we are looking for a Customer Success Representative (Dutch Speaker). Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you... Here's a little taste of your challenge: You will be responsible for the retention and expansion of our WEBFLEET customers. As a member of the Customer Success team, you will have to deliver the following: - Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth; - Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers' contracts; - Inspire customer engagement and track long term business goals; - Work closely with Sales partner, Sales Support, Customer Support, Marketing and Sales to raise customer loyalty, identify upsell opportunities and...