Monitoring Tech Support Specialist

Job description

Description SuperCom is seeking an enthusiastic, collaborative, and highly motivated Monitoring Tech Support Specialist to join our 24/7 monitoring and support center. We are looking for someone who thrives in a fast-paced environment and welcomes new challenges every day. Providing constant technical support to partners and customers remotely from our Miami offices using all methods of communication (email, phone, remote sessions, etc.) The position includes: Salary: $38,000–$42,000 annually, depending on experience and qualifications. - Providing technical support for customers and partners via inbound calls, our ticketing system and email. - Troubleshooting and diagnosing hardware & software issues and escalating as necessary. - Processing monitoring alerts according to defined protocols. - Ability to work well under pressure and maintain a positive attitude. - Providing timely information to customer-facing teams to improve overall customer satisfaction. - Working 24/7 shifts, including nights, weekends, and holidays. - Full-time position with 5 shifts per week. Requirements: - At least 1 year of experience in a tech support or customer service position. - High School Diploma o...