Facilities Help Desk Coordinator

Job description

The Retail Facilities Coordinator (RFC) is responsible to ensure that the retail store locations are maintained in a condition that represents our brand positively to both our team members and customers, that the facilities are safe and secure for our team members and customers, that the facilities are maintained in accordance with lease agreements and all governmental rules and regulations through the most efficient use of resources both internal and commercially available. RFC will be responsible for performing the day to day tasks by addressing routine break/fix repairs, emergencies and city violations that arise within the retail stores. Requests for repairs will be received via phone calls, emails and the Maintenance and Repair System (MARS) in a first come first service queue method. Success in this role will have a positive impact on customer experience, team member morale and store profitability. ESSENTIAL JOB FUNCTIONS: The Retail Facilities Coordinator oversees all routine break fix repairs for the stores or submit larger repairs/replacements to the Senior Coordinator queue. The function of the RFC is to initiate, oversee, and execute facility maintenance routine break fi...