IT Helpdesk Specialist I

Job description

Overview This position provides day-to-day technical support and deployment activities for an IT environment. The role includes installation, configuration, imaging, and setup of end-user systems and related hardware. You ensure secure operations, reliable performance, and an efficient computing workspace for all users. This is onsite in Oak Ridge, TN with no remote option. The hours are M-TH 6:30am - 5pm. Responsibilities: - Performs installation, configuration, and imaging of desktops, laptops, and peripheral devices. - Configure and deploy end-user operating systems according to organizational standards and security requirements. - Provides technical support for hardware and software deployment, including troubleshooting installation issues. - Maintains and monitors end-user workstations and ensures proper functionality post-deployment. - Documents deployment processes, configurations, and user instructions. - Manages service requests and deployment tasks through a ticketing system. - Responds to inquiries via email, phone, and in person to ensure prompt and thorough customer service. - Assists with inventory control and asset tracking for deployed equipment. - Performs related...