GUEST SERVICE REPRESENTATIVE

Job description

The Guest Service Representative at the Residence Inn Killeen serves as the first point of contact for guests and manages all aspects of their accommodation. Guest Service Representative responsibilities include registering guests, managing reservations, and providing information about rooms, rates, and amenities. Responsibilities: •Greet guests and complete the check-in process •Input and retrieve information from the computer and PMS system •Confirm guest information, room rate, selection of room, code electronic keys •Provide information to guests about hotel amenities & local area •Assist guests with check-out •Ensure rooms and services are correctly accounted and charged •Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates •Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge •Use up-selling techniques and promote marketing programs to maximize room occupancy and profit •Answer and manage phone calls in a timely manner, managing multiple tasks at once •Respond to guest inquiries and requests and resolve issue...