CAPS Customer Service Rep (Student Position)

Job description

Position Title: CAPS Customer Service Representative (Student Position) Location: Big Rapids, MI Department: CAPS Advertised Salary: $13.73-$13.99 Summary of Position: In this position, you will be answering phone, emails and checking-in people as they come into the CAPS Office. Helping with advertising events for the office, and assisting with daily tasks. Position Requirements: - Compassion and interest in working with students, faculty, staff, and employers. - Some understanding of Ferris structures and resources - Excellent customer service skills - Some technology proficiency with Microsoft products and Canva - Must have a 2.5 GPA - As an individual who is responsible for driving on behalf of the university, a driving record check will be run pursuant to university policies. The individual will be required to sign an authorization to run a criminal history background and driving record check. Essential Duties/Responsibilities: - Greet and assist all customers via phone, virtual, email, or in-person at CAPS front desk. - Clean office areas and photobooth - Respond to CAPS department emails - Approve volunteer service hours - Post-volunteer service opportunities - Approve Handsh...