Complaint Handler

Job description

Rate of pay: £14.66−£15.50 per hour (Annual Est. £27,400 - £29,000) Shift: Sunday 10:00-17:00, Monday-Thursday 10:00-18:00 (36 hours per week) Location: Desford Road, Enderby, Leicester, LE19 4AT Training: Includes 4-6 weeks of paid, full-time, in-house training. Schedule: Monday–Thursday, 9:00 AM – 5:00 PM, Friday 09:00 AM - 16:45 PM. Are you someone who thrives on helping people and making a real difference? As a Complaint Handler in our Customer Escalations Team, you’ll join a friendly, dedicated group focused on resolving customer issues with genuine care. This isn’t just about closing tickets; it’s about using your initiative to influence how we serve millions of customers and recommending real process improvements. A Day in the Life: You will take ownership of customer investigations, collaborating across the business to find fair resolutions within set timescales. Using a diary system to manage your own workload, you will: - Build Relationships: Turn a negative experience into a positive one through empathy and clear communication. - Problem Solve: Investigate everything from online delivery hiccups to complex in-store service issues. - Influence Change: Identify why things...