Lead Specialty Pharmacy Technician - VIVOHealth

Job description

Job Description Leads and guides Specialty Pharmacy Technicians in the performance of duties. Performs all functions of a Specialty Pharmacy Technician. Job Responsibility: 1.Leads and guides Specialty Pharmacy Technicians in the performance of duties. Participates in orientation and ongoing training of staff. Handles and/or acts as a resource for difficult or complex related issues. Assists management in staff scheduling, prioritizing and assigning work based on workflow fluctuations 2.Performs all functions of a Specialty Pharmacy Technician. Initiates the patient intake process. Creates, updates, and maintains patient records (demographics, allergies, medication history, and insurance information) in pharmacy software system while utilizing the Health System's electronic medical record platforms. Provides patient-centric customer service in-person, over the phone, and through written communication. Communicates with patients and healthcare providers to facilitate filling prescriptions, resolve patient-specific issues, and coordinate medication deliveries, as needed. Defers escalations and clinical questions regarding prescriptions, drug information, and/or health matters to lice...