Customer Success Manager

Job description

Are you passionate about stopping bad things from happening to good organizations? At Mimecast, we do just that but in Customer Success, we strive to make things even better for our customers. We are looking for a highly driven and motivated individual who is passionate about building strong customer relationships and providing a best-in-class experience. In this role, you will be a trusted advisor and advocate for your customer base. Customer Success Managers will assist directly with Mimecast product adoption and optimization, contributing to increased customer retention rates and reducing churn risk. What You'll Do: - Proactively engage with your book of business on a regular basis creating Customer Success Plans to ensure you can understand your customers’ goals and objectives allowing you to map their journey to value realisation. - Collaborate with internal counterparts in our Sales, Professional Services, Support and Product teams to ensure an optimal customer experience at each step of their journey. - Proactively manage the risk and renewal management processes to identify customers at risk and mitigate churn. - Develop a technical understanding of our core product suite a...