Business Relationship Support Specialist

Job description

About this role: Wells Fargo is seeking a Business Relationship Support Specialist as part of the Commercial Bank. Learn more about the career areas and business divisions at wellsfargojobs.com In this role, you will: - Be accountable for a complex portfolio of customers - Share leadership role with managers to oversee a portfolio of accounts - Identify opportunity for process improvements within the portfolio - Review and analyze the decision process for customer accounts and evaluate the profitability and risk of designated portfolio - Verify compliance and report identified issues for resolution - Make decisions on complex customer issues - Partner with managers to resolve issues and provides status updates on implementations - Develop expertise in the policies, procedures, and compliance requirements - Handle complex customer issues which include escalation and resolution - Lead team and serve as a subject matter expert for the department - Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals - Interact with internal customers - Receive direction from leaders - Exercise independent judgment while developing the knowledge to understand...