Team Lead, Sales Service Delivery with English

Job description

Team Lead, Sales Service Delivery with English At TTEC, we’re all about the Human Experience. Elevated. As a English Sales Service Delivery Team Lead working in office in Krakow, Poland you’ll be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You’ll be Doing: Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry and gain direct management experience? In this role, you’ll support and motivate your team to make sure they’re on track to meet goals. You’ll work to answer associate questions, issues, and customer escalation while ensuring quality customer experience on every call as you’re the first line manager for your team. You’ll report to the Sales Service Delivery Manager. We’re looking for a leader to Act as O ne, as you will encourage and motivate you team to resolve issues, accomplish goals and influence their career mobility. During a Typical Day, You’ll: What You Bring to the Role - Coach associates to ensure achievement of company and client goals while addressing employee related issues and coordina...