Network Service Operator

Job description

Together we are Trusted to Serve Scotland. Scottish Water has an exciting opportunity for a self-motivated, flexible individual to join our Team as a Field Response Network Service Operative in the Central Belt area. What you’ll do: You’ll work as part of the Field Response team, representing Scottish Water when responding to customer enquiries. You’ll make quick, well‑judged decisions to resolve issues efficiently and keep disruption to a minimum. You’ll help protect the quality and integrity of our water network and assets, both new and existing. Using modern leak detection equipment, you’ll support fast fault finding and help ensure repairs are completed within an efficient timescale. You’ll always work safely, following Scottish Water health and safety policies and meeting all statutory requirements. You’ll follow DOMS policies and procedures and apply the hygiene code of practice in everything you do. You’ll listen to customers, show empathy, and communicate clearly to help resolve issues in challenging situations. You’ll work confidently both on your own and as part of a team, managing your workload and meeting critical deadlines. You’ll ensure all work is carried out safely...