Technical Instructional Support Specialist

Job description

General Summary Works in direct collaboration with Technical Instructional Design Specialist(s) to update and maintain education materials, and to support end users with the use of Epic and IT supported applications. Key expectations of this role include facilitating assigned system-wide educational services/programs for in person and virtual training sessions, providing real time end-user support, and creating and maintaining end user training materials. Continually assesses impact of training and provides feedback to improve end user outcomes. Duties and Responsibilities: Remote Work Capable: Essential Functions: - Facilitates assigned system-wide educational services/programs for in person and virtual training sessions including, but not limited to: New Hire Training; Staff Transition Training; Remediation Training; and Go-Live Training. - Provides real time end-user support including, but not limited to: on site rounding; immersion visits; new implementations/Go-Live support; and tickets, telephone support, and email support. - Under guidance, creates and maintains end user training materials, utilizing applications such as Adobe Captivate, Audacity, and Microsoft Office Suite....