Customer Service Specialist

Job description

Job Title: Customer Service Specialist Job Description: Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing. Customer Service Specialist 100% Work From Home | Permanent Full-Time Comfortable with people. At ease with money. Monday to Friday, from home. This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head. If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you. You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time. What You’ll Be Doing: - High-volume inbound calls - financial and government matters - Strict script and compliance adherenc...