IT Manager

Job description

Robots & Pencils is seeking an experienced, outcome-oriented IT Manager to lead and evolve our internal technology environment across a distributed, international team. You will own the lifecycle, performance, and reliability of internal systems supporting team members across four countries, with offices in Cleveland, Calgary, Lviv (Ukraine), and Bogota You will implement scalable systems, standardize core processes, and strengthen internal technology foundations so our teams can move faster, collaborate better, and focus on meaningful client outcomes. Key Responsibilities: Application Lifecycle & Systems Ownership: - Own application lifecycle management end-to-end, including evaluation, acquisition, rollout, support, maintenance, optimization, and retirement - Rationalize underused or redundant tools to reduce platform sprawl - Lead critical systems implementations, including HRIS and PSA platforms - Build structured implementation plans with clear milestones, adoption targets, and risk mitigation strategies - Ensure internal systems scale with company growth across offices and time zones Process Standardization & Operational Excellence: - Standardize onboarding and offboarding pr...