Senior Analyst - Benefits - US & Canada

Job description

You will answer employee questions, manage escalations, and ensure timely resolution of benefits issues across the employee lifecycle (hire, change, leave, and termination). Primary responsibilities include eligibility/enrollment reconciliation with vendors, enrollment processing for new hires and employees transferring from international locations, support for audits and regulatory filings, employee communications, compliance-related operational tasks, vendor coordination, and execution of approved benefit program changes. You will also support the integration of AI-enabled tools and streamlined ways of working to drive a material reduction in time spent on internal processes while maintaining accuracy, compliance, and a strong employee experience. EXL (NASDAQ: EXLS) is a leading data analytics and digital operations and solutions company. We partner with clients using a data and AI-led approach to reinvent business models, drive better business outcomes and unlock growth with speed. EXL harnesses the power of data, analytics, AI, and deep industry knowledge to transform operations for the world’s leading corporations in industries including insurance, healthcare, banking and fina...