Contact Center CS Associate

Job description

$23.00 Hourly to Start. ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. · Customer Focus: You’ll be expected to exhibit a strong commitment to service excellence, ensuring every customer interaction is positive, personalized, and informative. You’ll play a key role in promoting the advantages of our product suite and helping customers understand the best products for their individual projects. · Effective Communication: Possess exceptional soft skills and the ability to clearly convey complex information to contacts and end users, ensuring accurate and understandable solutions. Maintain a conversational approach, actively listening and anticipating needs to provide thoughtful, customer-centric support that goes beyond answering a customer’s initial questions. · Active Chat and Email Management: Work in a dynamic, live Chat and Email queue, remaining ready to accept chats unless engaged in scheduled breaks, lunches, or company meetings. · Buildi...