Account Director

Job description

Job Title: Account Director Location: London: SUMMARY: As Account Director, you will lead the delivery of exceptional facilities management services within a dynamic, multi-stakeholder environment. This role demands strategic oversight, operational excellence, and a strong focus on client satisfaction. You will foster a highly collaborative culture across diverse teams and partners, champion inclusion, and drive innovation to meet and exceed contractual and client expectations. KEY DUTIES & RESPONSIBILITIES: Client Partnership & Relationship Management: - Build and maintain strong, trust-based relationships with client stakeholders, acting as a strategic advisor and ensuring alignment on objectives. - Serve as the primary point of escalation for client concerns, resolving issues promptly and professionally. - Attend and lead regular strategic meetings, presenting operational and financial updates with clarity and confidence. - Collaborative Leadership & Team Development - Create a culture of teamwork and shared accountability across internal teams, contractors, and suppliers. - Promote diversity and inclusion within the workforce, ensuring equal opportunities for growth and develop...