eBusiness Customer Support Specialist

Job description

R10090622 eBusiness Customer Support Specialist (Open) Location: Germantown, WI (LLC Support) - Management How will you CONTRIBUTE and GROW? At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.At Airgas, we RESPECT , HONOR and VALUE diversity. Airgas is Hiring for an Customer Service Representative in Germantown, WI! We are looking for you ! Recruiter: Matt McCain / matt.mccain@airgas.com / 470-234-2065 ESSENTIAL DUTIES AND RESPONSIBILITIES: ________________________ - Process website order transactions, expedite shipments and returns, resolve payment and invoice inquiries, investigate order status and tracking issues. - Respond to general customer service inquiries received via email or telephone. - Process orders and returns accurately and timely; keen awareness to fraudulent attempts on orders is necessary. - Vet new user registrations for fraud and process requests in a timely manner. - Process and input cases/leads through SalesForce for tracking purposes. - Process orders through Shopify for Airgas Outlet - Provide order status and t...