Director Client Service Management

Job description

Job Purpose The Director, Client Service Management is accountable for performance, governance and delivery of partner service agreements across multiple markets, enabling the strategic outcome defined in organisations plans. This role is a key part of the Global Delivery Office (GDO), ensuring partner commitments are delivered through effective governance, strong stakeholder alignment, and disciplined execution. Key Accountabilities: Strategic Direction & Vision: - Drive and execute the direction for Partner Service Management in line with the Global Delivery Office (GDO) priorities - Align partner service management with business plans, priorities, and roadmaps - Maintain awareness of market, technology and partner landscape to identify improvement opportunities Leadership: - Lead within a matrix organisation across internal teams, markets, vendors, and partners - Ensure effective deployment of people and capability to meet business priorities - Lead and develop direct reports, with accountability for performance and team effectiveness - Strengthen capability in governance, delivery assurance and partner management Financial & Commercial Accountability: - Own financial oversight...