Front Desk Lead

Job description

Overview The ​Lead Front Desk Attendant​ is responsible for professional, effective and efficient handling of all residents’ requests and needs upon entering the community/building. The Lead Front Desk Attendant helps train and supervise the Front Desk Attendants, and ensures they are satisfactorily fulfilling their responsibilities. The Lead Front Desk Attendant provides exemplary service consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities: Essential Duties and Responsibilities: - Provides alternate assistance with on duty personnel as needed and covers desk shifts when needed. - Assist Management with overseeing day-to-day activities and job duties performed by Front Desk Attendants - Develops the skillset and knowledge needed to perform all responsibilities of the Front Desk Attendant when coverage is required. - Ensures front lobby and front of the building are always at top visual quality. - Keeps track of activity logs and incident reports, records, and forms for the Property Manager’s daily review. - Escalates c...