Application Support Specialist

Job description

Product Support Specialist London or Belfast , hybrid working Intapp is a growing software house providing enterprise SaaS solutions to over 2650 top tier professional and financial services firms We have over 1400 staff and offices across The US, UK, Europe and Singapore and are now looking for a Product Support Analyst to join our Client Support team to support our multi-award winning Dealcloud product, used by over 1700 financial service firms and investment banks. This position will handle internal requests for our cloud-based SaaS platforms. Responsibilities include provisioning new client sites, handling client site changes and controlling site access. This position may also include support ticket work through our help desk queue to diagnose and troubleshoot user issues. In this role, you will be responsible for solving high priority and/or complex issues directly or engaging the appropriate resources to provide accurate, timely resolutions while maintaining customer satisfaction. This position is expected to perform detailed research through in-depth knowledge of the Intapp and Dealcloud platforms. What you’ll do: Responsible for triaging and resolving support tickets that f...