Technial Support Engineer-Residential Energy Storage

Job description

About BYD Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team. BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem. Key Responsibilities: 1. Deliver professional technical training to clients, covering topics such as energy storage systems, inverter operation, and maintenance. 2. Address client technical inquiries and resolve issues related to installation and operation in a timely manner. 3. Support new product trials, track performance feedback, and ensure stable operation at client sites. 4. Collaborate with the sales team to provide technical support during promotional activities (e.g., exhibitions, technical seminars, roadshows). 5. Collect client feedback to assist R&D teams in optimizing product performance and provide suggestions for new product development. 6. Work closely with lo...