Advanced Administrative Assistant - PA Operations - Butler Service Center

Job description

About the Opportunity This is an open position of West Penn Power, a subsidiary of FirstEnergy Corp. Summary of Responsibilities for the Advanced Administrative Assistant Level: Summary of Qualifications for the Advanced Administrative Assistant level include: - Performs various clerical, administrative and basic general duties including but not limited to data processing, record and file creation and maintenance, mail distribution, telephone reception, invoice processing and administrative support for department. - Demonstrates a solid commitment to all aspects of safety. - Resolves customer issues and requests in a prompt, courteous, and professional manner. - Demonstrates sound internal and/or external customer service. - Achieves customer satisfaction in all customer contacts. - Provides advice, education, and encouragement to others. - Independently anticipates and meets internal/external customer needs. - Increases understanding of customer expectations and improves job skills. - Follows up with customers when appropriate. - Provides quality service to both internal and external customers. - Uses effective communication skills with good judgment. - Supports the department's a...