Senior Program Manager

Job description

Job Description Job Title: Senior Program Manager, Product Development - Unified Customer Analytics An industry-leading tech company: At Zendesk, we get passionate about building software that delivers the ultimate customer experience. Your favorite brands maximize our products to engage you as a customer, and we lead the industry with beautifully simple software. We’re constantly innovating, and we apply this philosophy to all prioritized initiatives. Job Summary: As a Senior Program Manager on our Product Development team, you’ll work with Product Management, Engineering, UX, and other stakeholders to define and execute the roadmap and lead large, cross-functional programs that build the data foundations, measurement frameworks, and customer-facing analytics experiences (Explore / HyperArc) required to demonstrate ROI and drive adoption of Zendesk’s AI and automation products. Additionally, you will leverage your expertise in data-driven decision making and strategic program leadership to enhance decision-making processes and improve program outcomes. What You’ll Be Doing: Lead company-wide programs with broad impact, liaising with Product Development teams and teams outside of P...