Customer Care Technical Support Specialist

Job description

We are looking for a Customer Care Technical Support Specialist to join our Customer Care team . In the role of Customer Care Technical Support Specialist in the Customer Care team , you will contribute to our purpose of Bringing People Closer . You will provide high-quality technical and product support to Hearing Care Professionals and end users, helping deliver an excellent customer experience across multiple channels. The Team you will be part of: You will be part of the Global Customer Care function , supporting customers through technical expertise, product knowledge, and service excellence. The team collaborates closely across local subsidiaries and Customer Care teams throughout Europe to ensure consistent, high-quality support. We aspire to create seamless customer experiences through teamwork, proactive problem-solving, and continuous improvement. We value collaboration, accountability, and a strong customer-first mindset. Your contribution is appreciated, and you will: - Provide advanced technical and product support across multiple customer channels. - Manage customer cases and complaint handling in line with regulatory and business requirements. - Build strong relation...