Customer Success Engineer Cyber Security (Zurich, 100%)

Job description

Are you passionate about cybersecurity and customer success? Do you believe customers should be at the core of everything you do? We are looking for a Customer Success Engineer to help organizations effectively prevent communication-based threats. In this role, you will guide our customers through their full lifecycle—from onboarding to long-term success—while taking ownership and working independently. If you enjoy solving complex problems, working closely with customers, and growing in a fast-paced environment, we’d love to hear from you. Tasks: You will work at the intersection of engineering, customer success, and sales , helping customers maximize the value and security of our product. - Guide new customers through the full customer journey and enable them to maximize product value and security through technical demos, Proofs of Value (PoVs), email attack simulations, and onboarding. - Maintain a strong and mutually appreciated relationship with our customers and anticipate issues early on - Manage and drive satisfactory resolutions of customer issues - Interface with the customer as well as the product development team to identify customer needs and turn them into value-addin...