Field Engineer

Job description

About Netrio Netrio is a leading MSP in North America, specializing in IT solutions for mid-market to enterprise customers. We serve over 1,000 clients across industries with services including managed IT, cybersecurity, cloud, connectivity, voice, and custom application development. About the role: The Dedicated Field Tech will serve as an embedded extension of the IT team. This role is focused on providing consistent, high-quality onsite and remote technical support while building strong working relationships with internal stakeholders and onsite staff. Unlike a traditional field technician role supporting multiple clients, this position is aligned to a single customer environment, enabling deeper familiarity with systems, users, and operational workflows. The technician will partner closely with internal IT leadership and team members to support daily operations, resolve technical issues, assist with projects, and contribute to continuous improvement of the IT environment. What you'll do: Onsite IT Support & Partnership: - Serve as a dedicated onsite IT resource, providing day-to-day technical support for end users and systems. - Build strong working relationships with internal...