Billing Specialist, gTech Ads Customer Experience

Job description

Minimum qualifications: client-facing role. - Bachelor's degree or equivalent practical experience. - 2 years of experience in a project or program management, consulting, or Preferred qualifications: - Experience in business analysis to conduct analytics, develop dashboards, and make recommendations. - Experience in technical troubleshooting or customer support with a customer first and empathetic mindset, and ability to own end-to-end experience and solutions. - Experience in managing and influencing stakeholders along with excellent communication skills. - Experience to develop perspectives on customer-focused solutions with excellent problem-solving skills. - Knowledge of using Google Ads or other online advertising solutions and the media landscape. - Ability to work well in a environment with people from all backgrounds. About the job: gTech Ads is responsible for all support and media and technical services for customers big and small across our entire Ad products stack. We help our customers get the most out of our Ad and Publisher products and guide them when they need help. We provide a range of services from enabling better self help and in-product support, to providing...