Technical Product Support Specialist

Job description

At ASSA ABLOY, our global teams collaborate seamlessly to craft products and services that integrate into our users’ lives, simplifying their everyday routines and enhancing convenience. By empowering users to control access, we provide unparalleled peace of mind through enhancing safety and visibility. The Customer Service Technical Support Specialist is an integral part of providing our customers with outstanding experience. Customer Service Technical Support Specialists can often take a bad situation and turn the customers’ experience into a positive one. This position is full-time, on-site in Berlin, CT. What you will be doing: - Provide technical information and support to both internal and external customers, end users & field sales. - Responsible for answering product support calls, chats and emails for Corbin Russwin, ACCENTRA, and Arrow products. - Act as the liaison of product information from the field to the Profit Center Managers and production personnel. - Responsible for providing feedback to sales and customer base as a result of problem solving. - Perform root cause analysis of returned product and assist with corrective actions. - Review Special Product Applicatio...