Operations Specialist, Autonomy Tech Support, Labs

Job description

About the Team DoorDash Labs is a team within DoorDash building autonomous delivery robots and other autonomy solutions from the ground up for DoorDash's core delivery platform. If you have a passion for applying robotics solutions to a service loved by millions of people, then we want to talk to you! About the Role: As an Operations Specialist in Autonomy Tech Support at DoorDash Labs, you will ensure the successful daily operations of the robot fleet and guide communication between Operations and Engineering teams to track and resolve field operations issues. You will report into the Operations Manager, Autonomy Tech Support and you will be 100% in-office and will require early and late shifts and shifts including weekends. You’re excited about this opportunity because you will… - Be a primary contact for escalated software and hardware issues encountered during autonomy operations and testing - Perform initial debugging and troubleshooting to capture important details to identify issue and implement resolution and mitigation steps - Document new symptoms or failure modes that emerge in the field and work with engineering to determine appropriate mitigation steps - Use trend anal...