Outreach Specialist

Job description

Job Description: The Hybrid Community Outreach Specialist is responsible for connecting with eligible members—virtually, telephonically, and in-person—to engage them regarding their needs. This role begins the intake process and serves as the crucial stepping-off point to connect members with Cityblock for a long-term relationship. Until that connection is fully established, you will serve as the member’s primary point person, available to troubleshoot, educate, assist, and provide a listening ear. You will work alongside other Cityblock team members to provide support to these members. Responsibilities: - Outreach & Engagement: Provide telephonic, virtual, and field-based outreach and engagement services for eligible members. - System & Data Management: Work daily within the Commons platform to review pre-populated demographic data, document accurate emergency contacts, organize information, and track tasks. - Intake & Coordination: Collect verbal and written consent from members, initiate the intake process, and facilitate smooth handoffs to the care team. - Communication: Actively communicate urgent needs and other pertinent information to the care teams, members, and their fami...