Customer Experience Operations & Workforce Manager

Job description

About Us: Notion helps you build beautiful tools for your life’s work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money. In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays. About the Role: The Customer Experience team listens to our customers, anticipates their needs, and delivers measurable value at every touchpoint. Our Direct Support and Vendor Operations functions are critical to delivering this value for our customers through human touch. As CX Operations & Workforce Manager, you ensure these teams have the foresight, data, and recommendations they need to support our growing user base. In this role, you will build and own business-critical for...