Process Support Coordinator

Job description

Job Summary The Process Support Coordinator supports and coordinates business processes related to Project Closures, Certificate of Insurance (COI) requests and customer maintenance activities. This role ensures requests are processed accurately, efficiently, and in compliance with internal standards, contractual requirements, and regulatory guidelines. The coordinator serves as a key liaison between internal teams and external partners to maintain high quality service and data integrity. Key Responsibilities: Process project closure requests following completion of work Validate project financials prior to closure, ensuring costs, billings, and revenue are accurate and complete Verify that warranty documentation, including required warranty letters, has been prepared, sent, and properly recorded Identify and document process risks and control gaps Analyze trends, recurring issues, and root causes to identify improvement opportunities Receive, review, and coordinate requests for Certificates of Insurance from customers and internal stakeholders Validate insurance requirements against contracts, customer agreements, and established standards Coordinate with insurance providers, brok...