Service Quality Manager

Job description

DUTIES & RESPONSIBILITIES: Quality Management System - Create, update, and implement local and operations procedures to meet the NOV QMS. - Maintain industry and NOV QMS knowledge by reviewing new publications and updates. - Proactively participate in maintaining the QMS system and drive improvement opportunities. Incident Management: - Report, investigate, and follow up on Non-Conformance Reports (NCRs) across all aspects, including field incidents (JIRA/ITRAX), NCRs related to delivery/suppliers (JDE), and Corrective and Preventive Actions (JDE) resulting from audits, supplier issues, customer concerns, and service delivery. - Support and create root cause analysis of incidents that require corrective action. - Ensure that service quality alerts detailing identified issues, associated risks, and recommended corrective actions are created. - Assist other departments within the organization with customer concerns and feedback, meeting deadlines and delivering results while ensuring efficient and prompt resolution of customer issues. QMS Implementation: - Facilitate team efforts to establish and monitor customer-supplier relations. Assist in maintaining quality metrics for suppliers...