Warehouse Specialist-CVG-Bilingual Mandarin Required

Job description

Job Title: Warehouse Specialist: **Key Responsibilities:** - Assist local parcel delivery operations, such as sorting, pickup, and dispatch. - Forecast driver’s needs, plan DSP driver routes, and recruit/interview drivers. - Assign tasks to frontline and outsourced warehouse staff, enhancing team cohesion. - Troubleshoot operational issues, learn our internal warehouse/logistics software, and perform data handling tasks. - Generate daily pickup tasks, review, and distribute them to the dispatch team. - Collaborate across departments to allocate driver resources effectively. Address vehicle breakdowns, driver absences, and other disruptions. - Communicate task changes with third parties and assist drivers in resolving issues during pickup and delivery. - Manage exception handling and complaints, including delays or missed pickups. Work with customers and internal/external teams to ensure timely resolutions and close service loops. Track recurring issues and provide process improvement suggestions. Requirements: - Fluent in both Chinese and English (written & spoken). - Must have legal work authorization in the U.S. Proficient in Excel and data analysis tools. - Strong communication...