Customer Care Consultant - Scoresby VIC

Job description

Are you passionate about delivering exceptional customer service? If so, we want to hear from you! Your Opportunity: As a Customer Care Consultant in our National Customer Care team, you’ll be the first point of contact for our valued national Industrial and Retail customers. You’ll play a key role in ensuring their needs are met with efficiency, professionalism, and a customer-first mindset. You’ll be empowered to resolve issues, escalate when needed, and continuously seek ways to improve the customer experience. This is more than just a service role—it’s about building relationships, driving outcomes, and representing the Blackwoods brand with pride. What You’ll Be Doing: - Delivering outstanding service via phone and email, aiming for first-contact resolution - Managing and expediting orders to meet delivery expectations and KPIs - Proactively identifying customer needs and offering effective solutions - Participating in training to stay up to date with systems, products, and processes - Demonstrating Blackwoods’ core values in every interaction What You'll Bring: - Minimum 2 years of customer service experience - Strong communication and problem-solving skills - A proactive, te...