Associate, Facilities & Operations

Job description

Job Description: Associate, Facilities & Operations The Role: Do you enjoy working with people? Are you outgoing with a positive demeanor and eager to provide the best possible service to colleagues and visitors? If yes, we are seeking an associate to join our team! In this role, you will play a key part in crafting an outstanding workspace experience for all Fidelity associates and visitors through the delivery of on-site hospitality services and amenities. You will be an ambassador of the company’s hospitality mindset and responsible for meeting our global service standards. This role is in Boston, MA and reports to the Manager, Facilities & Operations. Also includes a team of peers across the country and globe for support and camaraderie. Key responsibilities include: · Staffing of local Hospitality Hubs, the command center for site services and associate needs. · Manage the daily requirements of the music program. · Monitor email inbox that allows associates to easily contact the team for assistance. · Support the implementation of initiatives, processes, and strategies to further visitor and associate experience. · Communicate upcoming events with associates and onsite service...