Service Customer Success Manager (f/m/x) Germany & Italy

Job description

Life. Unlimited. At Smith+Nephew we design and manufacture technology that takes the limits off living. Are you passionate about leading teams, improving service delivery and making a real impact for customers? This is an opportunity to take ownership of a regional Service Customer Success organisation and play a key role in shaping how we support customers across Germany and Italy. Based in Munich, this role offers the chance to combine people leadership with hands on operational involvement in a dynamic, international environment. As Service Customer Success Manager, you will lead and develop a high performing team responsible for delivering outstanding customer service and after sales support. You will set the direction, ensure the right capabilities are in place and stay close to day to day operations, stepping in where needed to keep service running smoothly. Working closely with cross functional partners, you will drive standardisation, improve processes and maintain strong operational control while ensuring customer expectations and contractual commitments are consistently met. What will you be doing?: Team Leadership and Capability: Recruit, lead, coach, motivate, develop a...