L2 Onsite Support Engineer (English, French, Onsite)

Job description

D-ploy is an IT and Engineering solutions company with offices throughout the EMEA region including Switzerland, Germany, the Czech Republic, Austria, the UK, and the USA. We are proud to offer our customers innovative and superior services and solutions. By building relationships and trusted partnerships within the IT community, we optimize our clients’ IT productivity and contribute to the success and value of their business. We are looking for someone to the reliability, performance, and compliance of IT systems and services in close alignment with our Global IT standards Join us! Tasks and Responsibilites: - Provide support for business applications, office tools, and workstation hardware/software to ensure smooth daily operations. - Coordinate with the Global IT Service Desk and external service providers to resolve technical issues and service requests. - Monitor and follow up on incidents, service requests, and change management activities to ensure timely resolution. - Handle the deployment, setup, and configuration of fixed and mobile hardware, including laptops, desktops, and related devices. - Manage user access rights and permissions in collaboration with the Global IT...